FAQs
FAQs
ROYAL RESORTS REWARDS
If you are a Member of Royal Resorts you are automatically eligible to participate in the Royal Resorts Rewards Program. To start enjoying the benefits, you just have to agree with the Terms and Conditions of the program. You can sign up in the official website RoyalResortsRewards.com or personally ask your Concierge for assistance.

If you are a Privileges Affiliate or Royal Resorts Guest, you just have to agree with to the Terms and Conditions of the program. You can sign up on RoyalResortsRewards.com by clicking on Join Here.
First you need to activate your Royal Resorts Rewards account. From that point on, you can earn Rewards.
If you are a Royal Resorts Member, you can earn Rewards:
  • On all the purchases you make or services you use during your stay at any of the Royal Resorts.
  • When you purchase Life Extension products you’ll receive 15% in Rewards.
  • Enroll in Skymed and receive 10% in Rewards on purchases.
  • Booking a stay or product available through the Royal Resorts Reservation Center.
  • If one of your referrals books the special Friends and Family promotion with us, you’ll earn the equivalent of $100 USD in Rewards.
  • If one of your referrals becomes a Royal Resorts member, you’ll earn the equivalent of $400 USD in Rewards.
If you are a Privileges Affiliate or Royal Resorts Guest you can earn Rewards:
  • On all the purchases you make or services you use during your stay at any of the Royal Resorts.
  • When you purchase Life Extension products you’ll receive 15% in Rewards.
  • Enroll in SKYMED and receive 10% in Rewards on purchases.
  • Booking a stay a product available through the Royal Resorts Reservation Center.
It depends if you are a Member, Privileges Affiliate or Guest.

The current conversion rate for Royal Resorts Members is:
  • For every dollar you spend, you’ll earn 1 Reward.
  • 50 Rewards is the equivalent of 1 dollar redeemed.
The current conversion rate for Privileges Affiliates is:
  • For every US$1.50 you spend, you’ll earn 1 Reward.
  • 50 Rewards is the equivalent of 1 dollar redeemed.
The current conversion rate for Royal Resorts Guests is:
  • For every two dollars you spend, you'll earn 1 Reward.
  • 50 Rewards is the equivalent of 1 dollar redeemed.

* These accumulation and redemption values are subject to change without prior notice.
If you are a Royal Resorts Member or a Privileges Affiliate, you can use your Rewards to:ul>
  • Pay your bill in full or partially when you check out of the Resort. You must have Rewards available for redemption in your account at time of check out.
  • Pay your annual member Club Service Fee, your RRSC Annual Fee or your Operating Annual Fee in full or partially.
  • Make a donation to the Royal Resorts Foundation charity causes (Fundación Royal Resorts A.C.).
  • Make a payment for a reservation or purchase at the Royal Resorts Reservation Center.

    • If you’re a Royal Resorts Guest, you can use your Rewards to:
    • Pay your bill in full or partially when you check out of the Resort. You must have Rewards available for redemption in your account at time of check out.
    • Make a donation to the Royal Resorts Foundation charity causes (Fundación Royal Resorts A.C.).
    • Make a payment for a reservation or purchase with the Royal Resorts Reservation Center.
    Yes. These will be credited to the Primary Member listed in the contract/membership. There is a specific form that you need to fill out to receive your proceeds in Royal Resorts Rewards instead of a check. Call Interval Servicing for more information.
    You can check your Rewards balance in MY REWARDS section.
    You can also call Interval Servicing at:
    Toll Free from United States and Canada 1-877-736-4552.
    Toll Free from Mexico 01-800-099-0486.
    All Other Countries+1 (954) 485-5400.
    Fax +1 (954) 484-1182.
    Monday to Friday: 9 a.m.-7 p.m. EST.
    Saturday: 9 a.m.-5 p.m. EST.
    Email: rewardsprogram@royalresorts.com
    Rewards expire five years from the date of issue. Up until then they remain in your account and you can apply them at your convenience as long as your membership is up to date.
    The Royal Resorts Rewards program is available at all our resorts:
    • The Royal Haciendas
    • The Royal Cancun
    • Grand Residences by Royal Resorts
    • The Royal Sands
    • The Royal Islander
    If you wish to change your password, please go to MY INFO section and click on update your personal information.
    If you forgot your password, visit RoyalResortsRewards.com and go to ACCESS section and click on “Forgot PIN?” Your registered email is required in order to send you a temporary password. You can also call us:

    Toll Free from United States and Canada 1-877-736-4552.
    Toll Free from Mexico 01-800-099-0486.
    All Other Countries+1 (954) 485-5400.
    Fax +1 (954) 484-1182.
    Monday to Friday: 9 a.m. - 7 p.m. EST.
    Saturday: 9 a.m. - 5 p.m. EST.
    Or send us an email: rewardsprogram@royalresorts.com
    Call us:
    Toll free from United States and Canada 1-877-736-4552.
    Toll free from Mexico 01-800-099-0486.
    All Other Countries +1 (954) 485-5400.
    Fax +1 (954) 484-1182.
    Monday to Friday: 9 a.m. – 7 p.m. EST.
    Saturday: 9 a.m. – 5 p.m. EST.
    Or send us an email: rewardsprogram@royalresorts.com
    Referrals receive a special promotion to stay at Royal Resorts.
    You will only receive Rewards when your referral has made the down payment and the first monthly payment and signed the membership agreement.
    In the event that an identical referral is already in the system, only the first source to submit the name is eligible to receive Rewards.
    No, Referrals cannot be current Royal Resorts members. A member cannot refer another member, their spouse or children under the age of 18.
    Members at the resorts in the Caribbean operated with Systems by Royal Resorts can use their Rewards to pay their bill at the end of their stay at the Royal Resorts in Mexico, pay their annual member Club Service Fee or make a donation to the Royal Resorts Foundation.